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Substitution Policy:

Fresh Flowers

At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement  by considering the overall shape, size, style, and color combinations. In single-variety  arrangements the variety will take precedence over color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Flowers in a Vase or Container

Sometimes it is necessary to substitute a different style, size or color of a vase or container on flower deliveries.


Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.


For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Teddy Bears

Many of our arrangements include a teddy bear. We will make every effort to deliver the style and color of the bear shown, however, we may need to substitute another color or style of bear.

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